Terms and Conditions

Our company name is Serenissima and i2 by Ivana K. is our brand.

Shipping:

Shipping charges in Canada: $10 on orders up to $100, $6 on orders $100-$200 and free shipping on orders over $200.

Shipping charges in United States: $12 on orders up to $100, $8 on orders between $100-$200 and free shipping on orders over $200.

In Canada, we ship via ExpressPost. In United States, we ship by Expedited Post, unless otherwise arranged.

Orders are processed Mon-Fri.


How to order:

By phone:
Toll-free 1-866-686-2571
Local 416-485-0160

By mail/fax:
Fax 416-485-0160 (send as normal fax)
Mailing address: 17 Lascelles Boulevard Unit 1409, Toronto, Ontario, Canada M4V 2B6

Shop online.

We use PayPal for processing payments. It is secure, trusted and has an established record of serving well both customers and merchants. Please note that the charges on your credit card statement will appear from PayPal and not our company.

Purchases in Canada are subject to applicable taxes. Customs fees and duties in United States, if applicable, are the responsibility of the purchaser.


Returns and exhange policy:

We hope that you will absolutely love our products.

Exchanges or store credits can be given within 14 days of receipt of your order. Products must be returned unopened and unused and in their original packaging.

If you would like to return an item for an exchange or store credit, please call us or send us an e-mail first to acquire a product return confirmation number. We will not accept any returns without a confirmation number.

Allergic reactions with our products are highly unlikely but they still may occur in some instances. If you’ve had an allergic reaction to our product we will issue a refund, or you can have a store credit. Since allergic reactions are immediate, you will need to contact us within 7 days from receipt of shipment and send back the product within next 7 days. The product return confirmation number will need to be included in your shipment in order to process your request. Refund request will not be honoured if you have tried a sample of the same product previously.
Shipping fees will not be reimbursed, and regular shipping fee will apply to any future shipments.


Privacy Policy

Your privacy is paramount to us and we appreciate your trust. We will never sell, rent or trade personal information with another organization unless it is required by law, regulation or government order, if in the reasonable judgment there is imminent danger to life or property which could be avoided or minimized by the disclosure of the information, or the information is needed to investigate reports about unlawful user activities on the web site. We are not associated with any ad server or database/direct marketing companies. All information that you provide when shopping at our store will be confidential and is used to provide you with more security and better service.
All credit card and personal information you provide will be protected through PayPal and according to their strict privacy policy.

We strive to offer excellent products and equal customer service, making your shopping experience with us pleasant and rewarding.